Terms & Conditions

The Head Office of Join info solutions Limited is located at – Jaipur, Rajasthan (India) These terms and conditions apply to work done from any office of Join info solutions or of companies within the Join info solutions.
The primary area of business for Join info solutions is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA), and Digital Media. Join info solutions also expertise in providing highly focused E-marketing solutions such as Digital Marketing (SEO) Search Engine Optimization, Pay Per Click (PPC), e-communication strategy, Data Analysis, Reporting, and research.
Join Info Solution to undertake projects on a time and materials basis.
All fees are calculated and exclusive of VAT or any other taxes as may be applicable.
Calculations are valid for 30 days from the date of issue.
Payment terms are based on prior weekly or monthly bookings which are allocations of the developer resources.
The client is allocated dedicated resource(s) along with the necessary functional support staff such as a Team Leader or Project Manager if requested (based on the service commissioned).

Service quality

You deserve to have your work carried out to the highest possible quality and understanding the standards and within a stipulated timely manner and we will always try and fulfill your expectations.

Our values and our commitment to you

We perform our assigned projects with the utmost integrity, exhibit integrity, highly professional dedication, and politeness at all times.
All correspondence such as emails and phone calls will be considered promptly.
We will provide you with an alternative contact if the person you are looking for is unavailable.
We will give clear and accurate information regarding your inquiry and the associated estimate.
We guarantee high-quality and cost-effective services.

How we can help you

Please make sure you give us clear instructions to allow us to effectively provide an accurate estimate and work to the best of our abilities on the project.
Reply promptly to queries. The developer is very dedicated, he or she must perform the task with high priority at all times to avoid delays (any delays may increase the time required to complete the project).
Please tell us if you are going to be away or unable to respond to requests for information.
Please regularly check your Online Project Management Area, Join Info Solutions (JIS) area as well as emails. We will be administered a good deal of your project communications through both.

What we don't do:

Work on a live server (unless specified). We will supply a sandbox server for development (Digital Marketing (SEO) work does take place on the live server).
Hold the only set of data; please give us test data or a copy of the live DB.
Tolerate abuse of staff members
Contact end customers directly; projects are done in the strictest confidence Outsource your work to a third party

Basis of Charging Fees

Our “Dedicated” service is supplied on a “Time and materials” based and sold in daily, weekly, or monthly blocks.
Our “Ad-hoc” or “Bucket” service is also “Time and Materials”; the service is sold in a minimum of 10, 20, 40 hours blocks but worked in 10-minute blocks.

Acceptance of Services

At various intervals throughout a project, you will be asked to view, test, and sign off certain sections. As a project is a combination of these smaller sections we ask this is done on time; holding up in this process can cause delay to the project as a whole and obstruct the overall timeframe.
Once Join Info Solutions has fulfilled the obligated booking period purchased or the project has been completed the project shall be tested accordingly. If any failure to pass the test results from a defect which is caused by an act of omission of you, or by one of your subcontractors or agents, the project will be deemed to have passed the test notwithstanding such Join Info Solutions defect. We may provide assistance reasonably requested by you concerning supplying a suitable remedy.
Back-up: it is the client’s responsibility to ensure they have a backup of the work. We recommend taking back-ups of the work at all stages (we recommend an automated scheduled back-up, which can be set up alongside any work by our server technicians).
Live servers, all development work takes place “off-site” on a Sandbox environment provided by us (Digital Marketing (SEO) work does take place on the live server).
On occasion, it may be requested that development takes place on live servers (time constraints, upon client request, licensing reasons for example). This is done so at your own risk.
We do not take responsibility for any impact this may have on either the live site or your ability to work. We strongly recommend the use of a Sandbox server.

Our Invoices

The charges are calculated following Join Info Solutions standard rates (which can be amended on one month’s prior notice to you)
All invoices must be paid in the currency in which they are issued.
Our invoices are issued before we start the work and need to be reconciled for the work to commence.
Your project may be put on hold temporarily whilst your payment on invoices is outstanding and in that event, we reserve the right to remove project files from our servers.

Limitation of Liability

This sets out the entire financial liability of Join Info Solutions (including any liability for acts or omissions of its employees, agents, or consultants) to you in respect of:
1. Any breach of these Terms & Conditions;
2. Any use made by you of the Service, the project or any part of them; and
3. Any representation, statement, or action contrary to contract law or omission (including negligence) arising under or in connection with these Terms & Conditions.
Nothing in these Terms & Conditions limits or excludes the liability of Join Info Solutions for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation by us.
Join Info Solutions total liability to you, whether in contract, (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to the total charges paid for the Services by you during the 12 months immediately before the date on which the cause of action first arose, or if the cause of action arose during any period before 12 months had elapsed from the date of our first Invoice, during that shorter period.

Termination

Without prejudice to any other rights or remedies which Join Info Solutions may have we reserve the right to terminate the project or services without liability to you. You breach any of our terms and conditions of business in such a manner as to reasonably justify the opinion that your conduct is inconsistent with your having the intention or ability to give effect to the terms of the agreement between us.
You are made bankrupt, a winding-up order is made against you or you become subject to any insolvency procedure including administration, liquidation, or a voluntary arrangement with your creditors according to the Insolvency Act 1986 or other insolvency legislation
During development, the project becomes unworkable or undeliverable, except where this arises from a fault on Join Info Solutions part.

On termination of the project for any reason

You shall immediately pay to us all of Join Info Solutions outstanding unpaid invoices and interest (if any), in respect of services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt.
All licenses granted by Join Info Solutions under the project shall terminate;
The accrued rights of Join Info Solutions and liabilities of you as at termination shall not be affected

Warranty

The Customer must notify Joint Info Solutions in writing during the 30 day Warranty Period if the Customer identifies an error in the code/system/program written by Joint Info Solutions.
Once it has been agreed we will correct any errors that we made in the construction of the code/system/program at no cost. Under no circumstances will a partial/full refund will be acknowledged.

We will not be liable under the below clauses:

If the error is not notified to the JIS in writing during the Warranty Period;
If the error cannot be verified or reproduced by Join Info Solutions.
If and to the extent that the error is caused by infringement by the Customer or involvement of developer/freelancer/company not related to us.
If the software/programs/scripts (but not limited to) were written or developed by a developer/freelancer/company who is not related to Join Info Solutions or is in a partially finished state.
Due to a change in configuration of server / hosting at customer end.
We make no warranties or representations that your code/system/program will be commercially profitable or succeed in any other intended purpose you may have for it. These involve many factors beyond our control.
Involvement of 3rd Party developer/freelancer/company during or after completion of work (in such cases we will need to be notified before project commencement)
You will meet the cost of any time spent tracking bugs due to data content uploaded by customer or 3rd Party which subsequently causes problems or bugs.
You are responsible for ensuring that all persons who access JIS are aware of the terms and conditions and that they comply with them.
If you are provided with a username and password as part of our security procedures you must treat such information as confidential and not disclose it to any third party.
We have the right to disable any username or password whether chosen by yourself or allocated by us if in our reasonable opinion you have failed to comply with any of the provisions of the terms of use.
We are the owner or the licensee of all intellectual property rights associated with JIS and the material published on it.
We do not guarantee that JIS will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access JIS. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect and affect your computer equipment or platform including data or other proprietary material due to your use of JIS or your downloading of any content on it, or on any website linked to it.

Intellectual Property Rights

Use of Intellectual Property: Each party acknowledges that the other party owns or licenses Intellectual Property related to its or its affiliates’ existing businesses and such Intellectual Property may be used and further developed in the course of this Agreement. Each party understands that the other party intends to continue to develop and commercially exploit its Intellectual Property during and after the term of this Agreement.
Prior Intellectual Property Rights: All Intellectual Property rights owned by a party as of the Effective Date (“Prior IP”) shall remain the property of such party and no licenses or other rights concerning such Intellectual Property are granted to the other party except as expressly outlined in an agreement or a later agreement. Each party shall have the burden of proof concerning the Intellectual Property it claims as its Prior IP
Developed Intellectual Property for clients: All right, title and interest of every kind and nature, whether now known or unknown, in and to any Intellectual Property created, written, developed, furnished or produced by us during the term of the agreement/project, whether alone or jointly with others and whether or not during work hours, that is within the scope of the agreement or any applicable Statement of Work shall be the exclusive property of the client (subject to the other conditions and specifically the payment of all the dues).
As used herein, the term “Intellectual Property” shall include, without limitation, any inventions, technological innovations, discoveries, designs, formulae, know-how, processes, patents, trademarks, service marks, copyrights, computer software, ideas, creations, improvements to all such property, and all recorded material defining, describing or illustrating all such property, whether written or not and whether stored in plain or in code form.
We understand that it shall have no right, title, or interest of any kind or nature in or to any item of Intellectual Property, or in or to any results and/or proceeds from any item of Intellectual Property created or developed for the client (once final payment has been received).
Join info solutions agrees to assist the client, at the client’s expense, to obtain patents, copyrights, trademarks, service marks, and similar protections in all countries on any item of Intellectual Property, and agrees to execute any documents necessary to obtain such patents, copyrights trademarks, service marks and similar protections in all foreign countries in the name of the client.
JIS further agree to assist the client or its nominees in the performance of any lawful acts that the client, at its discretion deems necessary to secure the proper patent, copyright, trademark, service mark, and other protection for any item of Intellectual Property or Improvements thereon, and to vest in the client the entire interest therein all countries.

Procedures for Resolving any problems

We aim to give you high quality and efficient service at all times. However if at any time you are unhappy with the service that you receive, including our invoices, please raise your concern in the first place to:
You’re Developer if working under Design & Development Model A or Model D.
You are Project Manager is working under an appropriate Model.
If your concern is regarding invoices then please raise it with our Accounts Team.
No derogatory comments
We work to a high standard and we value our business reputation. In the unlikely event that you are dissatisfied with any of our work, you should raise your concern as stated in Clause 16 above. It is a condition of our contract with you that you will not make any critical or derogatory comment about Join Info Solutions to any third party, and you will not publish any such comment, whether on a website, via the Internet, or otherwise. Any breach of this clause may result in legal proceedings being issued against you.
The contract between Join Info Solution and the Customer shall be governed by and construed following the laws of England and Wales.
These terms and conditions of business constitute the entire agreement between us and extinguish all previous agreements, promises, warranties, representations, and understandings between us, whether written or oral.

Non-Compete Clause

During the term of this Agreement, you will not, directly or indirectly, solicit or do business with any Developer or Employee (as defined below), or entice, induce or assist any Developer or Employee to cease employment with JIS (or any member of the Group) or to become a Developer or Employee of any other person or entity engaged in any competitive activity. For purposes of this paragraph, a “Developer” means: (i) any permanent Developer or Business Analyst, or any other employee of any member of the Group with whom you had contact (including contact with Confidential Information) as an employee of Join Info Solutions during the twelve (12) consecutive calendar months after termination of employment from Join Info Solutions (or any member of the Group); or (ii) any Developer of any member of the Group who during the twelve (12) consecutive calendar months preceding their termination of employment from JIS has: (A) made or received a written proposal in which they participated or to which they had access on behalf of any member of the Group. An Employee means any individual with a Contract of Employment (regardless of length) with Join Info Solutions.
You must not do the following things either during your business relationship with us or within twelve (12) months of the end of that relationship:
Commission work from our clients, or attempt to solicit work from our clients.
Engage any of our developers or other employees in a contract for services or a contract of employment (All our developers have a clause in their contracts prohibiting business relationships with our clients).
Commission works directly from any of our developers or other employees or attempt to do so.

Any breach of Clause 20.1 will result in a claim against you for damages, which will include a claim for loss of profit and any other loss or expense which we incur as a result of your breach.